Privacy Policy

Home Genie takes your privacy very seriously and is committed to ensuring it is protected. The below information outlines how your personal data is used on our website.

Home Genie is not targeting minors through its website and it is not their aim to collect data relating to them.

Information Home Genie collects

Information submitted through online contact forms and correspondence through email or telephone calls is collected. This personal information includes your name, email address, telephone number and details relating to the property you are wishing to sell.

We are able to collect/use/store/transfer data to our trusted contacts. Data is typically grouped in the following ways:

Personal: Title/full name/marital status,/date of birth/gender

Contact: Full address/email/telephone number

Profile: Any offer which has been made/any interest in a property/any feedback given

Technical: Client ID/browser and version number/time zone and location/operating system

Usage: which pages were visited on the Home Genie website

Aggregated data is also collected. This is statistical or demographic data.

How we use the data

The main purpose of the data is to provide Home Genie with information in its role of buying property/other related services. Where there is a legal/regulatory obligation, this data can be shared with relevant/trusted third parties.

Data storage

Personal information will only be retained by Home Genie whilst an individual is a customer.

All customers of Home Genie have the right to request for the removal of their data from the system by emailing the Managing Director at

Accessing personal information

In line with GDPR, an individual has the right to access their own personal information and correct any information which is incorrect.

Home Genie’s customers can request to see the information we have collected and why. They can also request a copy of the data held by Home Genie along with a list of where their personal data has been shared.

Changes to personal data

You can notify us of any changes to your personal details by contacting the Managing Director at


Cookies are used where necessary to make our website work.

Cookies are text files stored on a user’s computer to collect information about the user and their preferences. Home Genie also uses analytical cookies meaning we can track information such as unique visitors to the website. For more information regarding cookies, please visit:

It is possible to block cookies, however doing so may affect the functionality of the website.

Protecting your information

We have taken preventative measures to protect the user’s personal data. All personal information is confidential and a firewall is in place to block the access of any unauthorised users. It is only the Home Genie internal team who have access to personal information and this information is password protected.

Telephone calls may be recorded for training and monitoring purposes. Recordings are kept secure.

Personal data breaches and complaints

If you believe that your data has been misused by Home Genie or that your personal data has not been protected, please email the Managing Director at or telephone 020 8050 1504.

If you are not happy with the response of Home Genie or if further information is required, please contact the Information Commissioner’s Office (ICO):

Helpline: 0303 123 1113